Last Updated: 25 September 2025

1. Introduction
This Privacy Policy describes how Nexttorch Private Limited (operating as "TerraNova", "we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from terranovastore.in (the "Site").
By using our Site, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect
We collect various types of information for various purposes to provide and improve our service to you.
a) Personal Information You Provide:
When you make a purchase or create an account, we collect personal information, including:
Contact Information: Your name, email address, and phone number.
Address Information: Your billing address and shipping address.
Account Information: Your username and password (if you create an account).
b) Information Collected Automatically:
When you visit the Site, we automatically collect certain information about your device, including:
Information about your web browser, IP address, and time zone.
Information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this as "Device Information."
c) Payment Information:
We do not collect or store your payment card details (such as credit/debit card numbers). This information is provided directly to our third-party payment gateways, whose use of your personal information is governed by their own privacy policies.

3. How We Use Your Information
We use the information we collect for various purposes:
To Fulfill Your Orders: To process your payments, arrange for shipping, and provide you with invoices and/or order confirmations.
To Communicate With You: To respond to your inquiries, provide customer support, and send you updates about your order.
To Improve Our Site: To analyze how our customers use the Site, to optimize our website, and to improve our product offerings.
For Marketing Purposes: To provide you with information or advertising relating to our products or services (only with your consent, where required by law). You can opt out of marketing communications at any time.
To Comply with Legal Obligations: To screen our orders for potential risk or fraud and to comply with applicable laws and regulations.

4. Sharing Your Information
We do not sell, trade, or rent your personal information to others. We may share your information with trusted third parties to help us operate our business and the Site or administer activities on our behalf. These include:
Courier and Shipping Partners: To deliver your orders.
Payment Gateways: To process your payments.
IT and Web Analytics Providers: To help us understand how our customers use the Site.
We may also share your information to comply with a legal obligation or to protect our rights and property.

5. Data Security
We take reasonable precautions and follow industry best practices to protect your personal information and ensure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. We use Secure Socket Layer (SSL) technology to encrypt information during transmission.

6. Cookies
Our Site uses "cookies" to enhance your experience. Cookies are small files placed on your device that help us remember your preferences, keep items in your shopping cart, and analyze site traffic. You may choose to set your web browser to refuse cookies, but note that some parts of the Site may not function properly if you do so.

7. Your Rights
As a user, you have certain rights regarding your personal data:
Right to Access: You have the right to request access to the personal information we hold about you.
Right to Correction: You have the right to request that we correct any inaccurate or incomplete information.
Right to Withdraw Consent: You have the right to withdraw your consent to our processing of your data at any time.
To exercise these rights, please contact us using the contact information below.

8. Grievance Officer
In accordance with India's Information Technology Act, 2000, the name and contact details of the Grievance Officer are provided below for any privacy-related concerns:

Name: Gautam Aggarwal
Email: gautam.terranova@nexttorch.in
Address: Oval, Sec-34C, Kharghar, Navi Mumbai - 410210

9. Changes to This Privacy Policy
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page.

10. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support.terranova@nexttorch.in.